INTRODUCTION

Returns is a scheme provided by us under this policy in terms of which the option of exchange, replacement and/ or refund is offered. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over this general returns policy. Please refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table given below

Category	Returns Window
Fast Moving Consumer Goods (FMCG), Food Grocery	10 days Refund or Replacement. Replacement is applicable only once against each product.
Beauty and Skin Care products	10 days Refund, Replacement. Replacement is applicable only once against each product.
Medicine	10 days Refund, Replacement. Replacement is applicable only once against each product.

In case of returns of product, Customer/Buyer prefer to be picked up from his/her delivery address, the following condition need to be satisfied.

Category	Conditions
Correct Product	Name / Image/ Brand/ Serial number / Bar code should match and MRP tag should be un-detached and clearly visible.
Complete Product	All the products/items along with freebies and combos should be physically available.
Unused Product	The product should be unused, unwashed, unsoiled, without stains and non-tampered.
Undamaged Product	The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	The product’s original packaging/ box should be undamaged.

General Rules for a successful Return

1. The field executive will verify the products before accepting the pickup and can refuse to accept the return if any of the above conditions are not met.
2. Products for which a refund is to be given, the refund will be processed once the product has been received by us with a processing window of maximum 5 days.
3. In certain cases where we are unable to replace the product refund will be given to the buyer.
4. If any product is found missing / damaged during the transit a replacement of that particular product or refund of the paid amount will be initiated.