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Effective date : 31.12.2022
Last updated on : 31.12.2022

This website with the URL of https://www.gnrcmedishop.com is owned and operated by M/s GNRC Medishop Pvt. Ltd. ( a company ). We do collect your ( user) personal information and process your personal data without violating all applicable rules and regulations ( State and National legislations of India) which are related to the processing of personal data through our website (https://www.gnrcmedishop.com ) and mobile application ( the App of GNRC Medishop ). We request ( company) you to read the following carefully to understand our views and practices regarding your ( user) personal data. The Company takes the privacy of your personal information seriously and through this policy describes the types of information we collect from you ( through its website and mobile app) and the purpose for which it shall be used. This policy also tells you about your rights and choices with respect to your personal information.

Our Privacy Policy defines the following :

Includes personal & non- personal information and sensitive personal information about you ( based on the context of your interactions with our website), which either directly or indirectly in combination with other information, could allow you to be identified when you visit our website and/or mobile application.

It is a small file stored automatically on your hard drive by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time. Amongst other things cookies helps us to improve our Site, our marketing activities and your experience.

Data Protection Laws
This Privacy Policy shall be subjected to the Information Technology Act, 2000 and relevant rules and regulations under the Act ( as may be amended from time to time) and any other statutory provisions relating to processing Data.
GNRC Medishop GNRC MEDISHOP PVT. LTD. is company incorporated under the Companies Act, 1956 having its registered office at GNRC Complex, Dispur, Guwahati-781006, Assam and is engaged as a retail chain of Medicine, Grocery products, FMCG, Personal care, paper goods etc. User or you Any natural person, legal entity or registered user who accesses online stores, website or mobile application. Here the Company shall be responsible only to the details of user as entered in its Website & Mobile app.


We collect information primarily to provide better services to all our customers.

This Data includes, but not limited the following categories:

  1. 1. Contact information: First and last name, Email Address, Postal Address, Country, Phone Number etc.
  2. 2. Financial information: Payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
  3. 3. Technical information: Website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
  4. 4. Transaction information: The date of the transaction, total amount, transaction history and preferences and related details.
  5. 5. Health related information, such as information or records related to your medical/ health history, health status, Doctors participation etc.
  6. 6. For better service provider, we may/my not ask details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through this Platform, any other information inferred there from.
  7. 7. Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us.
  8. 8. Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.
  9. 9. Your reviews, feedback and opinions about our products and services.
  10. 10. Loyalty programmer information: Your loyalty membership information, account details, profile or password details
  11. 11. By submitting our web form, you agree to receive promotional calls on the number shared, and such calls and SMS would be coming from a third-party platform.


From you directly and through this Site we may collect information through the website whenever you visit. The data we collect depends on the context of your interactions with our website. We collect Data in the following ways:

  1. 1. Information you provide us through our app or website: We receive and store any information you enter on our website or mobile application or give us in any other way ( at our outlets, stores).
  2. 2. Automatic Information We Collect: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data that is Collected Automatically" for more information.
  3. 3. E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
  4. 4. Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Policy.
  5. You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.


GNRC Medishop may collect your Data in various ways based on your visit and uses of our stores, website or mobile application. Like : 1. When you register with us to receive our products and/or services. 2. When you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application 3. When you complete surveys conducted by or for us. 4. When you elect to receive any communications (including promotional offers) from us. 5. From the information gathered by your visit to our stores, website or mobile application.


The following are the instances where our website and mobile application automatically collects certain information from you ( users) : 1. We automatically collect some information whenever you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation and so is our services. The information collected automatically includes your IP address. 2. Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. GNRC Medishop uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application. 3. We may collect your information automatically via Cookies and similar mode. Cookies are small data files stored on your hard drive.


Any or all the above Data may be required by us from time to time to provide information relating to GNRC Medishop and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons: 1. Carry out our obligations arising from any contract entered into between you and us. 2. Provide products and/or services and communicate with you about products and/or services offered by us. 3. Enable GNRC to offer their products and/or services and communicate with you about such products and/or services. 4. Provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application. 5. Operate, evaluate and improve our business, website and mobile application. 6. Generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics; 7. Provide privileges and benefits to you, marketing and promotional campaigns based on your profile; 8. In connection with loyalty programs owned and operated by us or by other GNRC Entities; 9. Communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services; 10. To enhance your shopping experience and bring you access to membership programs, rewards and offers across GNRC brands. 11. Enforce the terms of use of our website and mobile application. 12. Protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and 13. Serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law. We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information. Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.


If you are under 18 years of age or the age of majority in the jurisdiction in which you reside you may only use our website with the consent of your parents or legal guardian only. In any case we will not be liable for any cause of action that arose due to non-compliance with this section or feeding wrong data in to our website or mobile application.


We don’t share your personal data with third parties without your personal consent other than: 1. With third parties who work on our behalf, provided such third parties adhere to the data protection principles set out in the IT ACT, 2000 and other applicable legislations, or enter into a written agreement with us requiring that the third party provide atlest the same level of privacy protection as is required by such principles. 2. To comply with laws or to respond to lawful request or legal process. 3. To protect the rights and properties of us our agents, customers, and others including to enforce our agreements, policies and terms of use in pursuant legal provisions. 4. In an emergency including to protect the personal safety of any person. 5. For the purpose of a business deal ( or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets ( business deals may include : any merger , financing, acquisition divestiture or bankruptcy transaction or proceedings).


We will use technical and organizational measures to safeguard your Data and we store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us by e-mail or by a phone call


GNRC Medishop retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly. Even if we delete your Data, including on account of exercise of your right, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.


When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of GNRC MEDISHOP as described in this Privacy Notice. You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the "How to Contact Us" section below. • Right to Access, Review and Modify • Right to Correction • Right to Withdraw Consent It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.


Data collected under this Privacy Notice is hosted on servers located in GNRC CAMPUS, Guwahati, Assam and our partnered Cloud service provider.


We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law. To ensure that your Data receives an adequate level of protection, we have put in place appropriate arrangements with GNRC Group Entities, Partners and Service Providers with whom we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.


The following app permissions shall be asked while on-boarding, in order to optimize the experience for you: Location It is recommended that you set your location sharing 'Always' as it helps us to show you location specific data like availability of products. You can change this anytime. Camera To allow you to take a photo of prescriptions & directly upload it to the app from phone gallery. Photos/Media/Files Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device. SMS To support automatic OTP confirmation, so that you don't have to enter the authentication code manually. Receive SMS This helps us to send you payment related SMS by our payment partner Cash Fee. Access Wi-fi State This helps us to optimize your experience based on the Wifi’s strength and signals, especially for optimizing video consultations. Record Audio To enable video consultations with doctors if you agree Bluetooth Bluetooth is used to redirect to Bluetooth headset during video consultations.


If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.


We may change this policy from time to time and if we make any changes to this policy we will change the “LAST UPDATED DATE” above. You agrees that your continued use of our services after such changes have been published to our services will constitute your acceptance to such revised policy. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.


To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at support@gnrcmedishop.com. You may contact us for information on Service Providers, Partners and GNRC Group Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within a very short period. GRIEVANCE HANDLING If you have any concern about privacy or any grievances with us please contact us with a thorough description and we will try to resolve the issue for you at the eareliest. Please see below the details of our grievance officer: Name: Mr. Hirak Jyoti Takukdar Email: admin@gnrcmedishop.com Ph no : 9707025811 / 37 Address: GNRC Complex, Dispur, Guwahati-781006, Assam